Exchange, Return & Delivery Policy – Hazar

At Hazar, we aim to make your shopping experience easy and worry-free. We understand that online shopping is different from shopping in-store, which is why we want to make our exchange, return, and delivery policies clear and simple.

Before Receiving Your Order from Hazar, Please Make Sure:

• The product matches your order in terms of specifications, materials, color, and price.

• The item is from Hazar and the delivery agent is affiliated with our official shipping partners.

• You check the size and try it on. If it’s not a perfect fit, you can request an exchange.

Exchange Policy

Sometimes, customers realize the size isn’t quite right after receiving their item. That’s where our after-sales support comes in:

• You may exchange the product if the size doesn’t fit, provided the item is in its original condition and shows no signs of use.

• Exchange requests must be made within 48 hours of receiving the item.

• If the requested size is unavailable, the product will be placed on a waiting list, or you may choose another item.

• Return shipping fees apply to all exchanges.

Return Policy

We know that online shopping can be tricky, but at Hazar, we’ve studied the challenges and offer solutions to make things easier:

• You have the right to inspect the product upon delivery. If the model, color, or materials don’t match the description, you may refuse the order.

• If the product doesn’t meet your expectations, you can decline the order after checking the item and pay only the shipping fee. The product will return with the delivery agent.

• If the size is incorrect, you may return the item and cover only the shipping cost, and we’ll send you the correct size.

• Returns must be completed in the presence of the delivery agent to avoid double shipping charges.

• You may request a return within 48 hours of receiving your order, provided the product is in its original condition. The customer is responsible for the shipping cost.

In Summary…

We hope this policy provides clarity about how we handle exchanges and returns at Hazar.
Shop comfortably. Shop with confidence. Shop with Hazar.